Refund policy
Return & Refund Policy
At Wickora24, customer satisfaction is our highest priority. If you are not completely satisfied with your purchase, we're here to help.
30-Day Free Returns
We proudly offer free returns within 30 days from the date your order is delivered.
To be eligible for a return:
- The item must be returned within 30 calendar days.
- The product should be unused or gently used and in its original condition whenever possible.
- Original packaging is preferred but not required for eligible claims.
Refunds
After receiving and inspecting your returned item, we will notify you regarding the status of your refund.
If approved, your refund will be processed back to your original payment method within 5–10 business days. Processing times may vary depending on your payment provider.
Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with:
- Your order number
- Photos of the item
- A brief description of the issue
We will gladly provide a replacement or full refund at no additional cost.
Non-Returnable Items
The following items may not be eligible for return:
- Personalized or custom-made products
- Items intentionally damaged after delivery
- Products returned outside the return period
Return Shipping
Return shipping is completely free for eligible returns.
Contact
Email: support@wickora24.online
Phone: (778) 984-8484